Frequently Asked Questions
HOW MANY BUNDLES DO I NEED FOR AN INSTALL?
2 -3 Bundles for a natural install 12"-18"
3-4 Bundles for a fuller installation 20"-30"
Purchase 3 of the same length for a more fuller installation
WHY IS MY LACE SHOWING?
To be completely honest your lace is never invisible but your stylist should definitely have the technique to make your lace disappear into your scalp.
WHAT'S THE DIFFERENCE BETWEEN THE HD LACE AND THE TRANSPARENT LACE ?
The High Definition lace has a softer and thinnest material lace.
The HD lace appears to melt into the scalp that gives a less visible undetectable hairline.
The Transparent lace on the other hand is lighter than regular laces which features as a transparent color.
We suggest Transparent laces to be applied on lighter skin tones, but once the knots are bleached
the lace could also melt into other skin tones for a natural hairline.
The lace is very delicate, so try not to constantly scratch because it will create baldness!!!
While removing the lace use 91% alcohol, Lace Glue Remover (C22), or lather with conditioner and water
The lace lasts Up To 2 weeks with proper care. We recommend for you to not exceed 3 weeks without maintenance.
HOW LONG DOES THE HAIR LAST?
Kween Collection Bundles can last up to 1-2 years with the proper care.
Detangle the ends before washing
Recommend a wide tooth comb (starting with the ends working your way up)
Use conditioner and lukewarm water
Air Dry is recommended
Braid or twist your hair EVRY NIGHT before bed to help the hair not tangle.
CAN I COLOR MY HAIR?
This is 100% Virgin and Raw hair extensions that has not been processed in anyway.
You can color the hair, however once the hair is treated in any way, it is no longer virgin hair.
EX. Once you bleach the "Beach Curl" the bleach can loosen up the curl pattern if you decide tocolor your curly bundles.
Be sure to keep color treated hair conditioned and moisturized to determine the life of the hair.
DAILY HAIR INSTRUCTIONS
Using styling products minimally to avoid build up.
For Wavy & Curly hair, use a spray bottle of water for natural look.
For a “WET” look, we recommend a leave in conditioner and water or the NAIROBI foaming lotion and water.
AVOID ALCOHOL BASED PRODUCTS TO AVOID DRYING OUT YOUR INVESTMENT!
Dampen hair with a water bottle.
Comb through (wide tooth comb) beginning at the ends and working your way up to your scalp.
Scrunch up hair gently to reform curls.
Let air dry.
Style as desired
WHAT IS THE SHIPPING AND RETURN POLICY?
NO REFUNDS NOR RETURNS
Processing takes 2-3 Business days for your order to be shipped out. Processing occurs Monday-Friday.
If you place a order on Friday or the weekend your order will be processed the following business day.
Once order is processed you will receive a updated email with tracking information.
please allow up to 3-5 business days for your order to be shipped out.